State Farm® Insurance Agent Alexa Santana

"My review is for Dave. I worked with him earlier this week. He was wonderful. He demonstrated outstanding customer service."

"I recently found myself in a difficult situation after a car accident that resulted in my vehicle being a total loss. Thankfully, my experience with State Farm and my agent, Dora, made the entire process much easier than I anticipated. From the moment I contacted Dora, I felt reassured. She was incredibly attentive and guided me through every step of the claims process. The efficiency was remarkable, my claim was processed, and I received my payout within just 3-4 days. This is the quickest turnaround I’ve ever experienced with an insurance company, and I couldn't be more grateful. Dora’s professionalism and empathy truly stood out. She took the time to answer all my questions and ensured I understood everything clearly. Additionally, Alexa Santana, was equally impressive. Not only did she provide valuable assistance, but she also went out of her way to offer me something to eat and drink, making me feel welcomed and cared for during a stressful time. Overall, I can’t recommend State Farm enough, particularly Dora and Alexa. Their exceptional customer service and support turned a challenging situation into a manageable one. Thank you both for your kindness and professionalism!"

"Very good service and a quick and efficient solution."

"Best customer service"

"Excelente servicio siempre que tengo una pregunta me ayuda en todo,la señorita Dora me recomendó un seguro de vida y me explicó lo importante que es tenerlo gracias a ella ya tengo mi segura, lo recomiendo."

"Very helpful folk, I came in looking for a quote and they did everything they could to get me the best offer possible. These are the people you want see"

"I appreciate the courtesy from the staff at State Farm. Dora Hernandez and Alexa Santana you both are most helpful and cooperative. I enjoy dealing with you on my insurance.” “Service with you is always timely and pleasant.” “Thank you so much for your excellent service, patience and consideration of my insurance needs."

"I don't know about other locations but my State Farm person in Rahway NJ is the best. Patient & attentive. Go see Dora."

"Buenos dias a todos los clientes de state farm si están en el área de Rahway in New Jersey led recomiendo que todas sus dudas se las de la señora Dora herndandez ya que en ella encontrarán a una persona muy amable .. que le ayudará con todo se los recomiendo"

"Hablé con Dora y fue muy profesional con migo y al mismo tiempo me ayudó con todo lo que nesecitas . La recomiendo como Agente."

"I'd love to say that working with Dora Hernandez has been amazing. She has been very helpful with my mom's policies. It was a stressful process for myself, but she put me at ease."

"Great agency! Good customer service and work at giving the best insurance rates. Highly recommend!"

"Great insurance agent. Dora and the rest of the staff is amazing whenever I need to call for any questions. Always willing to help and find a solution for you!!! Glad I found them and they are also local here in downtown Rahway."

"Excellent service at the agency. Fantastic,that girl Dora is vary friendly and nolegibl, that girl Dora was The best."

"Dora Hernandez is the best. Always so helpful."

"Excellent service. Vety professional."

"I called State Farm to put insurance on my vehicles and I called rahway State Farm. And let me tell you that I gat in contact with Dora and she was sooo amazing and helpful. So I went into the office and she was more nicer in person lol. She explain everything to me about my policy and I went above and beyond to give me the best discount. She made my feel very comfortable asking her anything. She’s amazing I recommend her to the fullest. Thank you Dora"

"Very pleasantly pleased with the customer service and help from DORA herself. Very welcoming and helpful. Will definitely recommend her and this place. Thank you so much!"

"Her name is Dora Hernandez and she's absolutely fabulous. When it comes to policies, I highly recommend her. She's great at explaining and very detailed. I think she would fit you well."

"Thanks to Dora Hernandez for always making everything easy for me when I call the office for something, you are always friendly and helpful .Thanks again for your great customer service and support I always feel like I'm at the safest place and good people that everyone should be doing business with. Jean Michel"

"Dora is exceptionally knowledged, polite and patient in discharging her duties.. She deserves to be encouraged by her supervisor."

"Dora is an absolute gem. She is very kind, knowledgeable, and efficient. Dora answers any questions that I have regarding my insurance needs and most recently resolved a policy issue that I had. I am grateful because she takes the time to listen, inform, and take action while keeping me updated. Statefarm / Alexa Santana Agency is fortunate to have Dora on their team."

"The most pleasant encounter and friendly service I have experienced so far! This Agency truly a genuinely well composed environment. Special thanks to Dora for countless support and assistance with all my questions and concerns in regards to my policies."

"This is a very efficient place to go for any kind of Insurance. David, my agent was very helpful and directed me to the right place regarding my car insurance. I highly recommend them."

"Working with this office has been a pleasure. Everyone is friendly and eager to help. I've especially appreciated the assistance I've received from Dora Hernandez, who is tireless in her customer service."