State Farm® Insurance Agent Alexa Santana

"I was referred by a family member... I initially had no expectations because of the customer service I experienced with my prior insurance company... I come from a customer service background, so my bar may be high... When I tell you the customer service skills of both Alexa and Dora was excellent, believe me!!! They went above and beyond... They listen to me and didn't mind I had questions... They were friendly... Called back when they said they would... I could really go on and on!! I am really impressed and looking forward to working with State Farm for all my needs because it's hassle free!"

"Hi, I was dealing with Geico for a couple years but recently they increased the policy amount and when I tried to talk to them about it they treated me badly and with no respect at all but thanks GOD I did receive a call from Dora Hernandez and when I heard her voice and the way she treated me everything changed in my live, she was very respectful and willing to help me with the problem I had with Geico and she did it, thanks to Dora Hernandez and State Farm and very excited now, GOD bless Dora and State Farm, thanks"

"Recibí una excelente atención por parte de Dora Hernández, demasiado buena gente y amable, siempre estaba en disposición de ayudarme, la recomiendo mucho a ella y a state farm"

"Alexa Santana was very helpful and knowledgeable with all of my husband needs and she went above and beyond with helping us out."

"A few months ago, I purchased a vehicle and added it to my insurance policy, only to realize it was a bad decision. I returned the vehicle and went for another one. However, after calling the corporate office after hours to add and remove the first vehicle, both vehicles ended up being left on my policy, which threw my bill off. The next day, I reached out to my insurance office and was fortunate to connect with Alexa Santana. She was incredibly honest and explained that my account was messed up due to someone else's mistake, but she assured me they would work closely with me to fix everything. I must say, Alexa and her staff worked diligently with me for 2-3 months to resolve the issues. She knows exactly what she's doing and was patient with me throughout the entire process. I was seriously considering leaving State Farm, but after her reassurance and commitment to fixing everything, I decided to stay, and I’m so glad I did. Thank you for your exceptional service!"

"Dora and Tenesh were extremely helpful, knowledgeable and very pleasant to work with. Would recommend highly. Alexa was great too."

"Dora, is very good. She is so nice and helpful. She's very helpful. Very patient and looks out for her customers. Been here for so many years and highly recommend State Farm and Alexa Santana Agecy."

"Excelente servicio. Buen conocimiento de seguros. Atención personalizada. Especial agradecimiento a Dora que es muy amable."

"Dora is a breath of fresh air. Always has a beautiful smile and a contagious awesome personality. One of the reasons I stay with StateFarm"

"Hello, I had the pleasure of working with agent Dora Hernandez to cover my homeowners insurance. She made sure I got the best deal she could find. Cost were even lower than my online quote. High recommended state farm. After I close on my home I will be returning to bundle my auto insurance for more savings."

"Dora thank you for patience and assertiveness you were very professional. I’m very thankful for you helping me. Truly appreciate page you."

"Dora the greatest. Would give her 10+ stars if I could. Spent over an hour explaining my policy. Very patient and friendly. Real professional!"

"Dora is the best. Friendly and took the time explain my Homeowners policy. Very patient."

"If it wasn’t for Dora and Alexa, I’d still be a victim of Progressive’s abuse. Not only was I ensured but I also advocated for. It cost nothing to reach out to them! It saved me 60%. Look at my proof"

"La señora Dora me atendió y es muy amable"

"Dora was extremely helpful in setting up my safe driving app. All the staff give great customer service. I will not hesitate to refer them to friends. Kudos to all of them!"

"Saludos a todos los que vean este review, quiero agradeser la agente de state farm Dora Hernandez por su ayuda y exelente trato al igual que la agencies liderada por la señora Alexa Santana"

"Dora, excelente ejecutiva de seguro. Cafe y un ambiente bien agradable. Recomendado para todo."

"Dora is extremely helpful, very responsive and ready to help with whatever you need."

"Excelente Servicio, Dora es increíble y te orienta al máximo, ve el cliente con gran empatia.. Felicitaciones por ser tan excelente profesional. Agradecido!"

"La Señorita Dora me ha atendido con tanta paciencia y conocimiento de su trabajo. Estoy muy agradecida de su paciencia y profesionalismo. Muchas gracias por tener gente como ella para atender el público. 🙏💯👍"

"Dora is the best person to help with either you need a new policy or renewal of your policy."

"Dora is the best she did very good job understanding and work in love it Thanks Dora."

"Very welcoming and kindness helpful and pleasent. Dora Hernandez."

"I worked with Dora on an insurance policy. Great communication during the process. Highly recommend her and the agency."