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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darrelle Bell

March 11, 2026

5  out of  5
rating by Darrelle Bell
"I was referred by a family member... I initially had no expectations because of the customer service I experienced with my prior insurance company... I come from a customer service background, so my bar may be high... When I tell you the customer service skills of both Alexa and Dora was excellent, believe me!!! They went above and beyond... They listen to me and didn't mind I had questions... They were friendly... Called back when they said they would... I could really go on and on!! I am really impressed and looking forward to working with State Farm for all my needs because it's hassle free!"
We responded:
"Wow, thank you for the 5-star review, Darrelle! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Darrelle, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Alexa Santana’s Team is just a call or email away! "
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Edward Chez

February 23, 2026

5  out of  5
rating by Edward Chez
"I recently purchased a new insurance policy with State Farm, and the experience was excellent from start to finish. The process was smooth, straightforward, and very well organized. Dora Hernandez was extremely helpful and professional throughout the entire process. She took the time to clearly explain the coverage options, pricing, and answered all of my questions, which made me feel confident in my decision. I truly appreciate the transparency, efficiency, and outstanding customer service provided. Starting a new policy can sometimes feel overwhelming, but Dora made the experience simple and stress-free. I would highly recommend State Farm, especially if you have the opportunity to work with Dora Hernandez."
We responded:
"Thank you, Edward! We’re honored to serve the Rahway community and so appreciative of your 5-star rating. Alexa Santana - State Farm Insurance Agent"
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Loily Menier

February 5, 2026

5  out of  5
rating by Loily Menier
"Recibí la atención de parte de Dora Hernández y puedo decir que fue muy buen servicio y mucha claridad al hablar."
We responded:
"Wow, thank you for the 5-star review, Loily! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Juan Collado

January 12, 2026

5  out of  5
rating by Juan Collado
"Hi, I was dealing with Geico for a couple years but recently they increased the policy amount and when I tried to talk to them about it they treated me badly and with no respect at all but thanks GOD I did receive a call from Dora Hernandez and when I heard her voice and the way she treated me everything changed in my live, she was very respectful and willing to help me with the problem I had with Geico and she did it, thanks to Dora Hernandez and State Farm and very excited now, GOD bless Dora and State Farm, thanks"
We responded:
"Juan, thank you so much for sharing your experience! We’re truly grateful you gave Dora the opportunity to help. At our office, we believe everyone deserves to be treated with respect, clarity, and genuine care. Dora works hard to make sure our customers feel heard and supported — especially during situations involving rate changes or transitions from other companies. We’re so happy we could help you find a better solution and welcome you to the State Farm family. Thank you again for your trust, and we look forward to being here for you whenever you need us! -Alexa"
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Valentina Gómez Suaza

January 6, 2026

5  out of  5
rating by Valentina Gómez Suaza
"Recibí una excelente atención por parte de Dora Hernández, demasiado buena gente y amable, siempre estaba en disposición de ayudarme, la recomiendo mucho a ella y a state farm"
We responded:
"Valentina, gracias por tus lindas palabras y por destacar el trabajo de Dora. Nos enorgullece saber que recibiste una excelente atención y que te sentiste apoyada durante todo el proceso. Nuestro objetivo es ayudar a cada cliente a encontrar la mejor protección para su seguro de vehículo, con un servicio respetuoso y confiable. ¡Gracias por recomendar a Dora y a nuestro equipo de State Farm! -Alexa"
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James Brown

December 7, 2025

5  out of  5
rating by James Brown
"Life Saver.. very Excellent Agency!"
We responded:
"James, thank you for calling us a “life saver” — that means so much to our team! We’re committed to combining personal service with the right tools and guidance to make protecting your property and vehicle simple and stress-free. Knowing you had an excellent experience truly makes our day. We appreciate your trust and look forward to continuing to serve you!"
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Susana Tzep

December 3, 2025

5  out of  5
rating by Susana Tzep
"Alexa Santana was very helpful and knowledgeable with all of my husband needs and she went above and beyond with helping us out."
We responded:
"Susana, I really appreciate you taking the time to share your experience. Helping families find the right coverage at a reasonable price is so important to me, and I’m glad I could assist with your husband’s vehicle insurance. Thank you for trusting me with your protection needs — I’m always here to help! — Alexa Santana"
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Jay Blendz

December 2, 2025

5  out of  5
rating by Jay Blendz
"A few months ago, I purchased a vehicle and added it to my insurance policy, only to realize it was a bad decision. I returned the vehicle and went for another one. However, after calling the corporate office after hours to add and remove the first vehicle, both vehicles ended up being left on my policy, which threw my bill off. The next day, I reached out to my insurance office and was fortunate to connect with Alexa Santana. She was incredibly honest and explained that my account was messed up due to someone else's mistake, but she assured me they would work closely with me to fix everything. I must say, Alexa and her staff worked diligently with me for 2-3 months to resolve the issues. She knows exactly what she's doing and was patient with me throughout the entire process. I was seriously considering leaving State Farm, but after her reassurance and commitment to fixing everything, I decided to stay, and I’m so glad I did. Thank you for your exceptional service!"
We responded:
"Jay, thank you so much for taking the time to share this. I know how frustrating billing and policy errors can be, especially when they’re outside of your control. I truly appreciated your patience while we worked through everything together. My priority was making sure it was corrected properly — not just quickly — and that you felt supported every step of the way. I’m grateful you gave us the opportunity to make it right. Your trust means a lot to me, and I’m always here whenever you need anything. — Alexa Santana"
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Kathy Massengale

November 21, 2025

5  out of  5
rating by Kathy Massengale
"Dora and Tenesh were extremely helpful, knowledgeable and very pleasant to work with. Would recommend highly. Alexa was great too."
We responded:
"Kathy, thank you for your thoughtful review. Building a team that is knowledgeable, responsive, and genuinely caring is very important to me, so it makes me proud to see Dora and Tenesh recognized. I’m grateful we had the opportunity to help protect your home and vehicle and make the experience a positive one. We appreciate your trust and look forward to serving you for years to come. — Alexa Santana"
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Vianet Paulino

November 2, 2025

5  out of  5
rating by Vianet Paulino
"I very happy to have found an insurance company near me in Rahway NJ especially Dora who goes above and beyond in helping me set up for my business and personal insurance. Highly recommend."
We responded:
"Vianet, thank you so much for your kind words! I’m so glad you found our office here in Rahway and that Dora was able to go above and beyond for both your business and personal insurance needs. Taking care of our local community means everything to us. We truly appreciate your recommendation and your trust! — Alexa Santana"
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Yang Lu

October 22, 2025

5  out of  5
rating by Yang Lu
"Dora, is very good. She is so nice and helpful. She's very helpful. Very patient and looks out for her customers. Been here for so many years and highly recommend State Farm and Alexa Santana Agecy."
We responded:
"Yang, thank you for your thoughtful review and for your continued loyalty over the years. Building long-term relationships with our customers is very important to me, and I’m grateful you’ve trusted us with your insurance needs. Dora truly cares about looking out for our clients, and I’m proud to have her on my team. We appreciate you and look forward to serving you for many more years to come. — Alexa Santana"
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Julio Costa

October 8, 2025

5  out of  5
rating by Julio Costa
"Excelente servicio. Buen conocimiento de seguros. Atención personalizada. Especial agradecimiento a Dora que es muy amable."
We responded:
"Julio, muchas gracias por su reseña y por sus palabras tan amables. Me alegra saber que recibió un servicio excelente y una atención personalizada. En nuestra oficina trabajamos para que cada cliente se sienta bien informado y seguro con su cobertura, especialmente cuando se trata de su seguro de propiedad. Estoy muy orgullosa de Dora y del cuidado que brinda a nuestros clientes. Gracias por su confianza. — Alexa Santana"
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C C

October 7, 2025

5  out of  5
rating by C C
"Dora is a breath of fresh air. Always has a beautiful smile and a contagious awesome personality. One of the reasons I stay with StateFarm"
We responded:
"Thank you for recognizing my agency and my team members. "
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Jamar Hall

September 11, 2025

5  out of  5
rating by Jamar Hall
"Hello, I had the pleasure of working with agent Dora Hernandez to cover my homeowners insurance. She made sure I got the best deal she could find. Cost were even lower than my online quote. High recommended state farm. After I close on my home I will be returning to bundle my auto insurance for more savings."
We responded:
"Jamar, thank you so much for your thoughtful review! I’m so glad Dora was able to help you secure the right homeowners coverage at an even better rate than expected. Buying a home is a big milestone, and we’re honored to be part of that journey with you. We look forward to helping you bundle your auto insurance after closing and maximizing those additional savings. Congratulations again, and thank you for your trust! — Alexa Santana"
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Dslayer M

September 11, 2025

5  out of  5
rating by Dslayer M
"Dora thank you for patience and assertiveness you were very professional. I’m very thankful for you helping me. Truly appreciate page you."
We responded:
"I really appreciate you taking the time to leave this review. Dora works hard to make sure every client feels supported and confident in their coverage decisions. I’m glad she was able to help you set up your renter’s insurance smoothly and professionally. Thank you for choosing our agency! — Alexa"
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Steven Borga

September 10, 2025

5  out of  5
rating by Steven Borga
"Dora the greatest. Would give her 10+ stars if I could. Spent over an hour explaining my policy. Very patient and friendly. Real professional!"
We responded:
"Steven, I really appreciate you sharing your experience. Spending the time to clearly review coverage and answer every question is something we take seriously in our office. I’m glad Dora was able to provide the patience and professionalism you deserve. Thank you for choosing our agency! — Alexa"
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usa911x

September 10, 2025

5  out of  5
rating by usa911x
"Dora is the best. Friendly and took the time explain my Homeowners policy. Very patient."
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Peterson Bellinger

September 9, 2025

5  out of  5
rating by Peterson Bellinger
"If it wasn’t for Dora and Alexa, I’d still be a victim of Progressive’s abuse. Not only was I ensured but I also advocated for. It cost nothing to reach out to them! It saved me 60%. Look at my proof"
We responded:
"Peterson, thank you for sharing your experience. I’m truly glad Dora and I were able to step in, review everything carefully, and help you find a better solution. No one should feel overwhelmed or unheard when it comes to their insurance. Advocacy and clarity are very important to me, and I’m grateful we could make a difference for you. Thank you for your trust and for giving us the opportunity to help. — Alexa Santana"
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yerlany villalobos

August 15, 2025

5  out of  5
rating by yerlany villalobos
"La señora Dora me atendió y es muy amable"
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Paulette Giroux

August 14, 2025

5  out of  5
rating by Paulette Giroux
"Dora was extremely helpful in setting up my safe driving app. All the staff give great customer service. I will not hesitate to refer them to friends. Kudos to all of them!"
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Francesca&John

August 14, 2025

5  out of  5
rating by Francesca&John
"Dora has been so helpful with the process to insure some personal items! She’s super sweet and quick to respond!"
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Asit Govil

August 13, 2025

5  out of  5
rating by Asit Govil
"Excellent service. Always willing to go extra step to help their customers"
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Hugo Paz

July 26, 2025

5  out of  5
rating by Hugo Paz
"Saludos a todos los que vean este review, quiero agradeser la agente de state farm Dora Hernandez por su ayuda y exelente trato al igual que la agencies liderada por la señora Alexa Santana"
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thierry djakli

July 7, 2025

5  out of  5
rating by thierry djakli
"Dora muy amigable y atenta a los usuarios de State Farm Gracias"
We responded:
"Agradecemos mucho su reseña! Gracias por confiar en nosotros para sus necesidades de seguros. Le habla la agente de State Farm, Alexa Santana, y estamos a su disposición en 75 East Cherry St, Suite 6A, 1.er piso, Rahway, NJ 07065."
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baz edey

July 7, 2025

5  out of  5
rating by baz edey
"Dora, excelente ejecutiva de seguro. Cafe y un ambiente bien agradable. Recomendado para todo."
We responded:
"¡Sus comentarios nos alegraron el día! Gracias por su amable reseña. Soy Alexa Santana, agente de State Farm, y siempre es un placer atenderle. Nuestra oficina está siempre abierta en 75 East Cherry St, Suite 6A, 1.er piso, Rahway, NJ 07065."